Local counsellor tests 988 helpline, encourages use for mental health crises – SteinbachOnline.com

A local counsellor is urging people to seek support for mental health challenges before they escalate into a crisis. Wendy Buhler, from Buhler Counselling, wants people to know that resources are available to help them navigate life’s difficulties, including the 988 Suicide Crisis Helpline. 

The 988 helpline, launched a year ago, has received over 300,000 calls and texts, according to the Centre for Addiction and Mental Health (CAMH). Dr. Allison Crawford, the helpline’s chief medical officer, said people experiencing suicidal thoughts or mental health distress can reach out for help 24/7, regardless of their location in Canada. “It’s critical that responders answer quickly so someone needing help doesn’t give up,” Crawford noted, adding that the helpline’s October average wait time was just 44 seconds for calls and under two minutes for texts. 

Buhler recently took the initiative to personally call the 988 Suicide Crisis Helpline to better understand the resource she recommends to others. “It’s very easy to use, and the person I spoke with made sure that even though I was just checking it out, I was okay.” She described the experience as supportive and empathetic, reinforcing her confidence in the helpline as a critical lifeline for those in distress. 

Wendy Buhler of Steinbach. (Photo submitted)

Buhler highlighted the significance of the 988 service while also encouraging people to build a support system before a crisis occurs. “Everyone needs a therapist like they need a doctor—someone to turn to in times of trouble,” she explained. “Taking proactive steps to find support now can make a significant difference later.” 

Holidays can be particularly challenging for some, Buhler said. “Holidays aren’t magic for everybody. Maybe there’s something you’re going through—a new diagnosis, or a recent death in the family. Be prepared if you’re dreading the holidays. Don’t let them just happen to you; get in front of them and take good care. If you’re struggling, know there is help and hope. Call 988.” 

Buhler emphasized that having a therapist in place before a crisis allows individuals to create a safe space for discussing their struggles and reduces feelings of isolation when difficulties arise. “If you’re struggling with suicidal thoughts or other mental health challenges, it can be harder to open up if you don’t already have someone familiar to turn to,” she added. 

Understanding suicide and mental health 

Suicide claims approximately 12 lives daily in Canada and is the second leading cause of death among youth and young adults aged 15 to 34, according to Canada.ca. Contrary to common misconceptions, people with suicidal thoughts don’t always want to end their lives; they often seek relief from emotional, mental, or physical pain. 

Finding reasons to live, even in small, manageable ways, can help ease the pain. Buhler suggested identifying distractions or moments of joy, such as listening to a favourite song or spending time with a pet. “Even during tough times, there can be moments of relief or comfort. Focus on breaking the future into smaller chunks—thinking ahead by just a day or even an hour at a time can make a difference,” she said. 

If you or someone you know is experiencing suicidal thoughts, it’s vital not to keep these feelings hidden. Sharing them with a trusted person can help lift the burden and pave the way for support. “There’s no shame in feeling this way,” Buhler said. “The thoughts are a signal that all is not well. There are people ready to help.” 

Recognizing the signs and offering support 

Friends and family members can also play a critical role in identifying and supporting someone struggling with suicidal thoughts. Watch for changes in behaviour, such as withdrawal, loss of joy, sleep disruptions, reckless actions, or expressions of hopelessness. 

If you suspect someone might be contemplating suicide, ask them directly. Questions like, “Are you thinking about hurting yourself?” or “Are you having suicidal thoughts?” can open the door to an honest conversation. “If someone confides in you, your role isn’t to fix their situation, but to be a support and help connect them to resources,” Buhler advised. 

Where to find help 

For immediate assistance, call 9-1-1. 

For mental health support, call or text 9-8-8, available 24/7. 

Other resources include Kids Help Phone (1-800-668-6868) and the Hope for Wellness Helpline (1-855-242-3310). 

Programs like LivingWorks safeTALK also provide training to equip individuals with suicide prevention skills. Buhler encourages the community to prioritize mental health and take proactive steps to address it. “Reach out. There’s help, and there’s hope,” she said. 

-With files from Nicole Ireland, The Canadian Press